knowledge base and documentation system. Businesses can publish rich, detailed articles, categorize them for easy navigation, and link them directly to support tickets. As customers type in ticket titles, the system automatically suggests related articles, empowering users with instant self-help solutions. The platform also supports FAQs, multi-project documentation, and PDF export with table of contents and page numbering, making it a powerful resource hub for both customers and staff.
To foster transparency and performance monitoring, Helpdesk2050 includes advanced reporting tools. Businesses can view recently rated tickets, track top-performing staff, and analyze workload distribution across the team. User roles and groups provide even greater flexibility by allowing administrators to define custom permissions, restrict access to certain ticket categories, and organize members according to business needs.
Additionally, administrators can make announcements in the client area, send targeted emails to users or groups, and maintain full visibility over system activity. With features like file attachments, custom statuses, and public ticket visibility options, Helpdesk2050 ensures that every interaction is clear, accountable, and effective.
In short, Helpdesk2050 is more than just a ticketing system, it is a complete customer service ecosystem that integrates ticket management, knowledge sharing, reporting, and communication into one seamless platform. By empowering businesses to resolve issues faster, maintain transparency, and deliver superior customer experiences, Helpdesk2050 sets a new standard for intelligent support systems.
Helpdesk2050 is an intelligent, next-generation customer support
platform designed to simplify ticket management, streamline service workflows, and elevate the customer experience. Built with flexibility at its core, it enables businesses to scale their support operations effortlessly while ensuring every query is resolved quickly and effectively.
With Helpdesk2050, users can create support tickets either by registering an account or, if enabled, submitting them as guests. Administrators have complete control over the ticketing process, including the ability to disable guest ticket creation, assign staff members to specific categories, and define custom fields to capture extra information tailored to your business needs. To keep support teams organized, tickets can be categorized into sections and sub-sections, while role-based permissions ensure that agents only view and manage the tickets relevant to their responsibilities.
The system comes equipped with smart notifications and email alerts, ensuring staff are immediately aware of new tickets. Each ticket can be assigned to a dedicated staff member, tracked within “Your Tickets” or “Assigned Tickets” sections, and rated by users to provide real-time feedback on support quality. Administrators can also add internal notes, invisible to clients, to enhance collaboration between team members and maintain full context throughout the support process.
• Streamlined Ticket Management
• Intelligent Notifications & Assignments
• Knowledge Base & Self-Service Solutions
• Customizable Roles, Groups & Permissions
• Advanced Reporting & Performance Insights
• Collaboration Tools for Faster Resolutions
• Customer Experience, Elevated
Helpdesk2050 Support Centre – Advanced Ticket System is a powerful Helpdesk system that allows users to create tickets and get support from your staff. It comes with a built in knowledge base, so you can create detailed articles to give extra support. Create and restrict your staff to specific ticket categories, get notifications of newly created tickets and more. We offer great support and it’s very easy to use. .
Helpdesk2050 Ticket system developed to offer your clients a great user experience, Clients can submit new Tickets and keep in touch with admin/agent of system. Also, when the support is done and a ticket is closed and give it priority. System is based on multi admin and multi agent.
Advanced & Simple system.. User friendly support ticket system. User can easily view old tickets. No need to registered to open support request.
Secure Login
Get an advanced login system with encrypted passward, brute force protection, CSRF protection and more to keep your users safe.
Helpdesk2050 Ticket System:
A powerful ticket system that allows you to give the best support to your users. Create unlimited agents, guest tickets and more
Admin Panel
Manage your system with the powerful admin create agents, restrict access announcement and more.
User Roles A powerful user role system allows you to give access to specific members to various areas of the site
Multiple staff Admin can add more staff to support center. Staff can view the ticket that are on his/her department. Admin can view all tickets, change department of staff.
Multiple Department
Admin can add more departments. Staff can only view the ticlets that are based on their departments.
Client Area:
The client area gives your users a simple and intuitive way to create tickets in your system.
Includes knowledge base article.
Email Notification.
When a user open ticket, use will receive the ticket details and the staff on that department will get new ticket email notification.
